Because I'm a big believer in saving
money, I'm a big believer in buying refurbished. Tech items in particular are
often priced well below new, despite being nearly as good as new.
So why not buy everything refurbished?
First, let's define our terms. A refurbished product is one that, for any
number of reasons, no longer qualifies as new. In most cases it's something
that was bought and then returned to the store or manufacturer, perhaps because
of a defect, though more likely because it didn't meet expectations. (According
to a 2011
survey, just 5 percent of technology returns were due to defects.)
Either way, the returned item gets
inspected and, if needed, repaired and/or reconditioned. To what extent? That
varies depending on the product itself and who's doing the refurbishing -- the
manufacturer or a reseller.
For example, Apple's refurbs are quite
literally good as new. MacBooks and iPads, for example, get a new battery and
outer shell, plus a one-year warranty. (That's why I always
go refurbished when shopping for Apple products.) Risk factor: zero.
However, if you find, say, a refurbished
iPhone 5 for a rock-bottom price from a third-party reseller, chances are good
it'll have the same battery as when it was manufactured, and only a 90-day
warranty -- if that.
There are some other concerns as well. So
here's my list of tech items you probably shouldn't buy refurbished, and why.
Hard drives
The argument for buying anything
refurbished goes like this: If it was returned because it had a problem, that
problem has already been fixed -- meaning you're potentially better off with a
refurbished unit than you are with a new one.
I don't think that applies to hard
drives. Whether it was returned owing to a defect or simply because a person
didn't like it, the fact is that it's been used. There is no reconditioning
process I'm aware of that can restore a hard drive to factory-new condition.
And with drive prices so low already, is it really worth gambling your data on
a unit that's already seen some action?
Phones
I routinely see very compelling deals on
refurbished smartphones. At this writing, for example, Daily Steals has the refurbished
unlocked iPhone 6 (64GB) for $269.99. That sounds like a great price, but as I
mentioned before, you're getting a used battery. How long was it used? That's
impossible to say, but a big part of the appeal of buying any new phone is
getting a new battery.
Unfortunately, because all iPhones and
many Android phones have fixed, non-removable batteries, it just doesn't make
sense to buy refurbished -- not unless you're guaranteed to be getting a new
battery. (On the other hand, if you're handy enough to replace
the battery yourself or
you can find a shop that'll do it on the cheap, the math might still work in
your favor.)
What about tablets? The battery issue is
still there, but because tablet batteries are so much larger, a used one might
not sour the experience. (If you ever purchased a refurbished tablet, hit the
comments and let me know if battery life was an issue.)
Printers
This is more of a guideline than a rule,
as a refurbished printer might prove
to be a decent deal.
My chief concern is that if ink or toner
has already cycled through the printer's innards, then what you're really
getting is a used printer, not one that's been restored to factory-new
condition. And as we all know, ink and toner have a way of gumming up the works,
especially if the printer sits idle for a long period.
That said, if you can confirm from the
seller's description that the printer has indeed been recertified by the
manufacturer, and that it comes with brand-new ink/toner, it might be worth
buying -- especially if the savings are significant.
TVs
Although buying a refurbished TV can save
you a decent chunk of change, sometimes amounting to hundreds of dollars, I
won't do it.
The big reason: the short warranty. A
typical refurb is covered for 90 days, and TVs these days are too unreliable
for that short a protection plan. You need at least a year of coverage, and
ideally double that if your credit card offers extended warranty protection.
What's more, based on personal
experience, refurbished TVs don't seem to get the same careful reconditioning
afforded laptops, tablets and the like. I don't know if it's because they're so
large and heavy, or because their packaging is so fragile to begin with. I had
one refurb arrive with a busted stand, another that looked like it had been
packaged by drunk monkeys.
The only exception is if you're able to
buy (and pick up) locally, so you can inspect the box and its contents to make
sure everything looks okay, and you can easily return it if there's a problem.
Walmart, for example, currently sells the refurbished
Samsung UN60J620DAFXZA 60-inch HDTV for $499.99, a full $200 less than Best
Buy's price on a new one. The warranty isn't specified anywhere, but I'll bet
you a box of donuts it's 90 days. However, you can add a three-year protection
plan for $52, so you'd still be getting a solid deal and an extended warranty.
But would I take that deal from a store
that wasn't local, one that required shipping? No way, no how.
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